By ordering from our website you agree to the following Terms & Conditions.

Payment is needed to confirm online and telephone orders and until payment is received your order cannot be guaranteed. We reserve the right to cancel any order still awaiting payment on the delivery date. Issuance and receipt of your invoice is taken as confirmation of your order and because we may have had to turn away other clients and start preparations for your order invoices will remain payable in the event of cancellation or postponement.

All our cakes, cookies and tray bakes are baked to order and we do not accept returns. Refunds, credit notes or a replacement order to the same value will be given only in the event that you receive the incorrect products. You must contact us within 24 hours of receipt. We will not accept liability for any complaints made after this time.

Cookies ship within the UK only on a Next Day delivery service Royal Mail Track 24. You will receive a notification on the day we ship and then another notification and time slot on the day of your delivery. Please note that although all Freshly Baked products will be sent on a next day service we cannot accept liability for delays occurring within the Royal Mail system. These delays are very rare and if there are any issues with delivery you will be notified by Royal Mail on the day. Please ensure someone is available to receive your delivery or that you request a Safe Place/delivery to neighbour on the day; in the event of non-delivery Royal Mail will try and redeliver the following day but because of the freshly baked nature of the product we cannot attempt further deliveries and we cannot take responsibility for non-deliveries occurring as a result of errors with your shipping address or unavailability on the day of delivery. We take great care to ensure all Freshly Baked products arrive in perfect condition. If you are unhappy with the condition of your order when it arrives please ensure you take a photo showing any damage and contact us within 24 hours of receipt. We will get straight back to you to sort it out.

We reserve the right to use photographs of orders we prepare on our website, blog, Instagram pages and Facebook pages. If you would like to specifically request that we do not use pictures of your order, or that we provide you with a picture of your order we will usually be happy to do so but you must let us know at the time of ordering.